Terms & Conditions

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Cabs 24x7's relationship with you in relation to this website. Your access and use of the Services constitutes your agreement to be bound by these Terms, which establishes a contractual relationship between you and Cabs 24x7. If you disagree with any part of these Terms, you may not access or use the Services. These Terms expressly supersede prior agreements or arrangements with you. Cabs 24x7 may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time for any reason.

Ownership

Signia Corporate Services Private Limited (hereinafter referred to as ‘Cabs 24x7’ or ‘we’ or ‘us’) is a company registered under the Companies Act, 1956. The registered office of Cabs 24x7 is at No 101, Vihan complex, Walbhat Road, Opp Jawahar nagar Phatak, Goregaon(E) , Mumbai 400063.' The term 'you' refers to the user or viewer of our website.

Terms of Use:

The use of this website is subject to the following terms of use:

User Content:

  1. A booking voucher will be sent to the traveler over email when he completes an online car booking with Cabs24x7.
  2. Producing the booking voucher provided earlier is mandatory to avail the car rental services by Cabs24x7. If this is not done it entitles the driver to refuse service delivery without any liability on us to refund the booking amount.
  3. When a customer produces the booking voucher provided to him it earlier, it implies that he has read and understood all terms and conditions mentioned herewith and agrees on all of them.
  4. Duty slip has to be filled by the customer, if this has not been done by the customer no disputes will be entertained later. The start and end distance in Kms will be calculated from our garage. Driving speed of the vehicle as per the directions of the local transport authority only. Parking charges, toll charges, state taxes and entry fees etc. to be paid by the customer.
  5. Unless specified otherwise, all meter readings/distances/timings will be calculated to and fro from our vendor’s garage.
  6. Distances between two locations (points) be it an intercity distance or from vendor’s garage etc. mentioned on the website are approximate. Actual distance may differ depending on the exact geographical location of the points under consideration.
  7. Car air-conditioner will not work on hilly routes & also when the vehicle is not in motion. The customer is also not expected to request driver to make the air condition operational in the afore mentioned cases.
  8. The voucher is mandatory to avail any applicable discounts (or) in the case of a cashback. In case of a cash back, the amount will be credited to your credit card/debit card account from which the payment was made to Cabs24x7 in approximately 15 days from the pickup date.
  9. Any form of discounts is only applicable only on the basic fare and cannot be made available on extra charges like toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, driver allowance, parking, night charges, unless specified.
  10. The vehicle booked will be subject to availability. In a case where the car booked is not available on the day of travel the customer will be provided with an alternative equivalent vehicle in the similar segment as applicable.
  11. It may happen that for some travel routes, the cab model which was reserved earlier by a customer online will not be able to actually run during travel due to the prevailing road conditions (OR) the probable danger of natural disasters. The reasons mentioned are beyond the control of Cabs24x7. In such a case Cabs24x7 will provide an upgraded cab model which is typically used in that region at an additional charge. If the customer does not want Cabs24x7 to provide an upgraded car model a refund will be made.
  12. Transfer and local car rental services are valid only within city limits. For the afore mentioned car rental services any request for out station travel beyond city limits will entitle the driver to deny services without any liability to refund the booking amount.
  13. Customer can request for amendments to a booking made earlier by him only if the request is done 24 hours before the pickup time. No changes will be done within 24 hours of the time of pick up time. In cases where amendments are requested on cab type, the cab type requested is subject to availability. In case of a no show where the customer has not informed Cabs24x7 on the changes on his schedule 24 hours before the pickup no refunds will be made. The amendments can be done by contacting the support team of Cabs24x7 on 09243778005 and mention the booking reference number (CRN number).
  14. Customer is liable to pay waiting charges in the case of delay (be it for any reason) exceeding more than 15 minutes from the scheduled pick up time.
  15. Customer is liable to pay for any additional distance traveled and also for additional hourly charges if applicable. Any unscheduled changes will attract additional charges as applicable.
  16. All bookings under consideration are on a calendar day basis i.e. from midnight 12:00 to midnight 12:00. As an example for a cab booked for 1st Jan where the pickup time is 5:00 p.m., the booking will be valid till 1st Jan 11:59 p.m. and not 2nd Jan 5:00 p.m.
  17. Cabs that are booked for outstation (any or all of One-way, round trip & multicity) cannot be used for local travel. As an example if a customer books a cab from Mumbai to Shirdi then to Pune and back to Mumbai for a period of 3 days in total & has a predefined Km limit of 750 Kms and he returns back to Mumbai on the second day & has a balance Km limit of 50 with one day remaining, in spite of this he is not entitled to consume this 50Kms for local travel in Mumbai (Source city), however the customer can travel from Mumbai to some other city outside city limits of Mumbai (say Thane) & consume the remaining 50 Kms or more than this by paying additional charges.
  18. One-way car rental services have all travel charges like toll, taxes etc. applicable when the vehicle returns back to its original location (garage) after dropping the customer to his destination. As as example if a customer avails one-way car rental service from Pune to Mumbai, he will have to pay all charges applicable while the vehicle returns back from Mumbai to Pune. The total charges to be borne by the customer for this return trip will be slightly lower than the charges for the first trip i.e. from Pune to Mumbai.
  19. If needed, a customer can amend his booking from one way to round trip or from one way to multi city while his travel is in progress. A request for amendment while mentioning the CRN number & reason for amendment has to be made to the support team at Cabs24x7 by reaching them on 09243778005. Whether or not to make an amendment as per the request of the customer solely rests with our support team. If the amendment request by the customer is approved our support team they will guide on the difference amount to be paid to the driver as to make the amendment a reality. This amount has to be paid immediately to the driver in cash after our team makes an amendment, failure to do so will not make the requested amendment a reality.
  20. The driver will wait for the customer on the travel date for not more than 60 minutes from his pickup time in a case the customer does not inform the driver on the delay. After 60 minutes the booking will be considered as a case of no show and full booking amount will be forfeited.
  21. For all travel types (one way, round trip & local) customer has to bear all extra charges like driver allowance, toll, taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable, parking charges, night charges and any other charges applicable as mentioned on the voucher.
  22. For one-way outstation trips the customer will pay for any additional charges in the case where the driver needs to cover additional distance (or) needs additional duration to complete his return journey (whichever of these two higher).
  23. Transfers with unspecified distance coverage will only include one way transfer either from airport or railway station to a single location or vice versa. Pickups or drops from multiple locations are not included in such bookings.
  24. Cumulative amount of monetary discount shown on our website is only for indicative purpose. The exact discount amount or savings offered depends on the service type.
  25. Cabs24x7 cannot be hold accountable for any delay or consequential loss caused to the customer due to traffic jam or reasons beyond reasonable control of the driver or lapses on the part of the driver.
  26. Cabs24x7 cannot be hold accountable for any loss, damage, physical injury etc. suffered by the customer while availing its services.
  27. In case of any misconduct or misbehavior by the driver the customer should immediately report to the support team of Cabs24x7 at 09243778005 and share the experience while mentioning the booking reference number (CRN number).
  28. Cabs24x7 cannot be hold accountable for any loss, damage or delay suffered by the customer due to force majeure events.
  29. In no event the entire liability of Cabs24x7 for any loss or damage arising due to cab services or in the case of a valid refund claim shall not exceed the booking amount paid by the customer.
  30. In case of any dispute parties agree to the exclusive jurisdiction of courts of Bangalore, Karnataka.
  31. In addition to all the above mentioned terms & conditions, user terms mentioned on the website apply.
  32. In a scenario, where in a customer already has received the driver & cab details and the cab hired does not show up on the day of travel, it will be considered as the failure of the fleet partner of Cabs24x7. Cabs24x7 being an on-line car aggregator will take all necessary efforts to provide the customer an alternative mode of transport immediately, in the shortest possible time & if failing to do so will provide the customer a full refund, which will be processed in a maximum 7 days from the day the cab travel was scheduled to begin. Cabs24x7 is not liable to reimburse its customer for any expenses like hotel stay charges, flight ticket charges or any other type of monetary expenses which the customer had to bear as a result of no show of the cab on the day of planned cab travel.
  33. Cabs24x7 may use the mobile number & email ID shared while making an online booking/ registration with it (or) which is shared while filling its inquiry form for its promotional purposes. Cabs24x7 promises that the data will never be sold to any other business entity & will be solely used for its own promotional purposes.
  34. It may happen that for some regions that the cab model which was reserved earlier by a customer online cannot be actually made available due to restrictions by local cab associations in that geography, which are beyond the control of Cabs24x7. In such a case Cabs24x7 will make a full refund.
  35. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
  36. Cabs24x7 can send the cab only at the time for which booking has made & not early whatsoever may be the emergencies may be.
  37. The final cab rental amount inclusive of extra charges if any will attract applicable service tax.

Special instructions:

  1. Driver & car details - These details will be sent to the customer by Cabs24x7 approximately before an hour from the pickup time by SMS and email. In some cases, the driver or an associate of Cabs24x7 may also call in advance to reconfirm with the customer.
  2. Non receipt of driver and car details - In such cases the customer needs to contact the support team at Cabs24x7 on 09243778005 and mention the booking reference number (CRN number).
  3. Demand of money by the driver- The voucher provided to the customer clearly indicates the items including on his booking. Any amount over and above this both in terms for distance and duration and other items such as night charges, driver allowance, toll, taxes, state taxes, charges on for extra Kms consumed if applicable, charges for extra hours consumed if applicable parking charges etc. which are not included in the booking amount have to be paid directly to the driver as mentioned below. In case of any dispute with the driver the customer should reach the support team of Cabs24x7 at 09243778005 and mention the booking reference number (CRN number) and mention the subject of dispute.
  4. Payment of extra charges - Any extra charges applicable have to be paid directly in cash to the driver.
  5. Refusal by the driver to deliver services - The customer to contact the support team at Cabs24x7 on 09243778005 and mention the booking reference number (CRN number).

Service – User Terms & Conditions

The Service

User(s) Eligibility

User Accounts, Offers & Promotions

Usage Conditions

By using the Application or Website you agree to:

  1. You have understood your contract with Cabs24x7 for Website / Application usage and you have clearly understood the SERVICE with our CLARIFICATIONS.
  2. Use the Application for personal purpose only.
  3. You will not assign or otherwise transfer your account to any other person or legal entity.
  4. YOU will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes.
  5. YOU will not use the Service or Application to cause nuisance, annoyance or inconvenience.
  6. You will not impair the proper operation of the network.
  7. You will not try to harm the Service or Application in any way whatsoever.
  8. You will not copy, or distribute the Application or other Cabs24x7 Content without written permission from Cabs24x7.
  9. You will keep your account password information confidential or Any other identification we provide you which allows access to the Service and the Application.
  10. You will provide us with whatever proof of identity we may reasonably request.
  11. You will comply with all applicable law from your city, State and the country while using the Application or the Service.

In addition to other reasons mentioned under the Termination clause below, Cabs24x7 reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.

General Customer Behaviour while using transport service.

Representation, Warranties, Indemnification & limitation of liability

Terms and Conditions for Cab Usage

Disclaimer

Other Provisions

Security

Use of Cookies

General Provisions

Cancellation and Refunds

Refunds

Outstation Travel terms:

  1. For Out Station Round trip duties, a min of 250 / 300 Kilometers is chargeable per calendar day as mentioned in the fare list while making the booking.
  2. A calendar day begins at 6.00 A.M and ends at 12.00 Midnight. In case a drop off happens after 12 midnights, an additional day’s charges (of 225 Kilometers, 250 Kilometers or 300 Kilometers) are applicable unless specifically stated in the package rates quoted.
  3. Driver allowances will be twice the normal between 10PM - 6AM.